Customer stories

We’ve helped hundreds of businesses, large and small, helping them manage their processes to ensure efficiency and compliance. Read some of our customer’s stories below.

If you think we could help you, try our customs calculator. Alternatively, contact us by calling +44 (0)23 9289 0600 or fill in the contact form at the bottom of this page.

At the beginning of 2021 with all the changes with regards to importing and exporting goods due to Brexit we were looking for a company that could do our customs import and export clearance requirements.

We had looked at a few companies and trialed a couple that were ok but we felt, did not really go that extra mile.

The Invincible team at Portico shipping started doing our export documentation for us and we quickly moved to using them for imports as well.

Their service and support has been excellent. No import or export was to small, they are always at the end of a phone or email for advice and have been very knowledgeable dealing with all the changes.

They also provide regular updates on all shipments. This has enabled us to continue operating as normal despite the Brexit changes.

Other sectors of the CEMEX business have also started to use them and have also been impressed by their support, efficiency, and professionalism.

The Invincible team really do live up to their name!

Graham Osman, Senior Procurement Negotiator – Marine, CEMEX UK Marine

In the difficult early days of 2021 after the UK exit from the Customs Union we started working with Portico.

We were all groping our way forward in the dark – Portico provided light : Always polite, cheerful and helpful they kept our business moving.

Charles Parsons, GB Sales Mananger, Minier Nurseries

I cannot recommend your company enough.

As this was our first time ever having to import & it was very scary. We were originally let down by other suppliers. So we had to import Lithuanian Peat to keep our business going.

From our first email, you & your company have made the process so easy & taking all the worry away from us.

Going forward we will not hesitate to use & recommend Portico.

Thank you & all your team.

Donna & Angus Payne, Magnolia Peat Products

Portico have been a pleasure to work with and a huge help to our business following Brexit.  Team invincible respond quickly to our requests and are there ready to assist, sometimes at very short notice.

The notification process has been made as simple as possible and where there are delays or issues they’re also very patient!  In addition to this, Portico have assisted us with general advise and guidance and also during complicated shipments they have been happy to liaise with other authorities where required.

Thank you Team Invincible – it’s made a process that seemed impossible, very straightforward and we look forward to working with you for many years to come.

Imogen Padfield, Operations Manager, Big Plant Nursery

PVM Solar Transportes, turned to Portico last year for assistance with the unnerving prospect of Brexit.  I would like to thank them so much for the patience and guidance through this difficult transition.

Apart from the direct help and service that they provide for PVM,  we have recommended them to our clients’  customers in the UK, and the service has been excellent.

We look forward to our continued cooperation for the future, and would highly recommend them to anyone needing assistance with EU exports and imports.

John O’Reilly, PVM Solar Transportes

Wow, what can I say, what an amazing team to work with. Customer service at Portico Shipping is exceptional, Team Victory and Team Invincible have been fantastic, very friendly, helpful and professional. I would definitely recommend them.

Sam Godfroy, Chief Operating Officer, SunFresh Produce

Since Chipita UK Limited started dealing with Portico Shipping Limited, we have found them to be nothing but professional and efficient when dealing with our requests.

There have been several instances where Chipita have needed advice on how to proceed with export and import requirements, and each time have found the responses received to be highly accurate and all staff involved to have a high knowledge of information, extremely helpful and friendly.

Izabela Grzech, Supply Chain Administrator, Chipita UK Limited

I approached Portico Shipping to ask for assistance with our customs clearances from France to the UK following Brexit. I explained to Portico Shipping our business function and they were very helpful in presenting a solution. The team at Portico are very knowledgeable and made the whole setup process very straightforward and assigned us our own contact to manage our account. The customer service team are very efficient and responsive. I would highly recommend this company for your customs clearance requirements.

Lynette Morris, Reval CC

Brexit has been the catalyst for many changes in horticulture and has increased work loads and procedures. Using your company has lightened that load considerably and I can rely on you for quick and efficient responses to any queries I have too. It does feel like a personal service and it’s reassuring to speak to the same people each time.

Thanks for your help and support.

Sophie Pett Gallacher, Architectural Plants

We have been extremely impressed with the service of your team  – our requests and provision of documentation has always been answered in a timely, professional and courteous manner.

With the onset of Brexit there has been a huge learning curve for us and your team have very helpful with their advice and guidance.

We too look forward to working with you in the future.

Chris & Deb White

Portico have helped us navigate the additional clearance requirements that Brexit has brought. They quickly and seamlessly onboarded us and have made the clearance process as simple as it can reasonably be. We’ve also relied on Portico for advise on clearance procedures and duty implications and their feedback has always been clear and practical.

Mark Turner, Chief Financial Officer, Turnbull & Asser Ltd